Effective Date: April 2025
Website: www.garagedoorrenew.com.au
Business Name: Garage Door Renew
Garage Door Renew is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, and store your information.
1. What Information We Collect
We may collect the following personal information when you interact with our website or services:
a. Your full name
b. Your contact details, including phone number, email address, and residential address
c. Property details related to the service location
d. Photos or videos you provide for quoting or project planning
e. Payment and billing information when relevant
f. Any other personal information you voluntarily provide
We may also collect non-personal data such as your browser type, device information, and pages visited for website analytics and performance monitoring.
2. How We Collect Information
We collect information in several ways, including:
a. When you contact us through our website, phone, email, or social media
b. When you request a quote or book a service
c. When you provide feedback, testimonials, or leave a review
d. When you browse our website and accept cookies or analytics tracking
3. Why We Collect Your Information
Garage Door Renew collects and uses personal information for the following purposes:
a. To provide the services and quotes you request
b. To communicate with you regarding appointments, updates, or project details
c. To issue invoices or manage payments
d. To improve our services and customer experience
e. To send marketing materials, only if you have given consent
f. To comply with legal obligations
4. Disclosure of Personal Information
We may share your information in the following situations:
a. With trusted service providers who assist in our operations such as IT support, marketing, or payment processing
b. When required by law or to respond to legal requests
c. With your explicit consent when necessary for specific services
Garage Door Renew does not sell or rent your personal information to any third party.
5. Storage and Security
We take data protection seriously and store your personal information securely. Measures include:
a. Secure hosting with encrypted data transfer
b. Controlled access to digital records
c. Regular backups and security checks to prevent unauthorised access
We retain your personal data only as long as necessary to provide services or comply with legal obligations.
6. Access and Correction
You have the right to access any personal information we hold about you and to request corrections if that information is inaccurate or outdated. To request access or updates, please contact us using the details listed at the end of this policy.
7. Cookies and Website Analytics
Our website uses cookies and similar technologies to support functionality and collect anonymous usage data. This helps us:
a. Analyse how visitors use our website
b. Improve functionality and user experience
c. Remember user preferences for future visits
You can disable cookies in your browser settings, though some features of the site may not function properly if you do.
8. Third-Party Links
Our website may include links to third-party websites for your convenience. These external sites are not controlled by Garage Door Renew, and we are not responsible for their privacy practices. We recommend you review their privacy policies before providing personal information.
9. Changes to This Privacy Policy
This Privacy Policy may be updated periodically. Any changes will be published on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.
10. Contact Us
If you have any questions about this Privacy Policy, or if you wish to access or update your personal information, please contact us:
Phone: 0481 338 769
Email: save@garagedoorrenew.com.au
Website: www.garagedoorrenew.com.au
